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Shipping and Delivery Information for India

Shipping and Delivery:

We deliver across India and offer international shipping to most countries worldwide.

  • Within India: Shipping is free on all orders, with no minimum order value. Cash on Delivery (COD) is available for selected locations/pin codes within India for order values up to ₹18,000.

  • US Orders: A shipping fee of $29 applies for orders below $299 USD. Orders above $299 USD qualify for free shipping.

  • International Orders (Other than US): Shipping charges vary by country. Please refer to the bottom of the page for details on shipping charges.

Custom duties, GST, and other taxes (India):

All prices displayed on the website and mobile app for customers within India are inclusive of applicable Indian taxes and VAT. So, no extra charges will be levied on the customers.

Neither Jollys Creation nor our delivery partners within India will ever request customers to pay any additional duties or taxes directly.

Kindly do not click on any links or respond to emails or text messages asking for payment of GST, VAT or other taxes, as these are not genuine.

Customs & import duties (International):

All of your Jollys Creation orders are shipped internationally from our warehouses across India to your provided shipping address via ATLANTIC/DHL/FEDEX depending on the delivery location. Due to the nature of international shipping, there will be circumstances where you will be required to pay additional express shipping charges, import/custom duties, and taxes. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with ATLANTIC/DHL/FEDEX to customs clear your goods for you and deliver them to your doorstep, provided any custom charges incurred are cleared. Payment is required prior to delivery, at the point when the shipment arrives at the customs checkpoint. Once the customs duties have been settled, the shipment is then released and promptly delivered to its destination.

Order Confirmation:

Once your order is placed, an order successful message along with your order number will appear on your screen, and you will also receive a confirmation email. If there are any issues in processing your order, we will get in touch with your directly or notify you by email.

There will be a ‘View Order Status’ option highlighted in black at the bottom end of the confirmation email, which can be clicked at any point of time to gather further information about your order.

For Made-to-Order (MTO) products, you will receive automated email updates every 3–4 days, informing you about the current stage of your product.

Order Shipment:

After your order has been shipped, you will receive a shipping confirmation email with the courier partner’s name and your tracking/AWB number. You can use this number on the courier’s official website or app (if available) to track your order.

Order Delivery:

The estimated delivery time for each product, whether Ready-To-Ship (RTS) or Made-To-Order (MTO) or Home Production (HP) is mentioned on its product page. We recommend reviewing these dates before proceeding to checkout. Also, there might be an additional delay in delivery if the location of the address is remote or difficult to reach.

Please note that the estimated delivery date may vary depending on the size selected, as certain sizes may fall under the Made-to-Order (MTO) category.

For women, usually the sizes US 0, US 2, and US 14 onwards may fall under the MTO category.

For men, usually the size 36 and then size 44 onwards may fall under the MTO category.

However, the above size list for MTO is not exclusive, and based on the stock availability, some other sizes might also be available under the MTO category.



Change in Shipping Address:

If you notice an error in the shipping address provided at checkout or want to change it completely, please contact our customer support team right away via email at care@jollyscreation.com live chat, or phone (+91 9830944282) within 24 hours of order placement. Once an order has been dispatched, we are unable to update the address or redirect the shipment.

Product Insurance:

All our products are insured from the time they leave our warehouse until they are delivered to your address. Once the package is marked as delivered or signed for at the doorstep, the insurance policy is no longer applicable.

If your product arrives damaged or packaging seems to have been tampered with, please contact our customer support team right away via email at care@jollyscreation.com live chat, or phone (+91 9830944282) within 24 hours of receiving it.

Miscellaneous:

If the address provided is unclear or incorrect, the package may be held at the courier’s delivery hub or returned to our Kalki warehouse.

We Offer express worldwide shipping
across 200 countries

Order Value above USD 299: Standard shipping is free; Express shipping is chargeable depending on the order value. Order Value below USD 299: Standard shipping charge is USD 29 / INR 2,554; Express shipping is chargeable depending on the order value.

  1. Australia

  2. Bahrain

  3. Canada

  4. Denmark

  5. France

  6. Germany

  7. Hong Kong

  8. Italy

  9. Luxembourg

  10. Maldives

  11. Malaysia

  12. Netherland

  13. New Zealand

  14. Philippines

  15. Singapore

  16. Spain

  17. Sri Lanka

  18. South Africa

  19. Switzerland

  20. Taiwan

  21. Thailand

  22. United Arab Emirates

  23. United Kingdom

  24. United States of America

Any Order Value: The standard shipping charge is USD 29.95 / INR 2638; Express shipping is chargeable depending on the order value.

  1. Afghanistan

  2. Albania

  3. Algeria

  4. Andorra

  5. Angola

  6. Antigua and Barbuda

  7. Argentina

  8. Armenia

  9. Aruba

  10. Austria

  11. Azerbaijan

  12. Bahamas, The

  13. Bangladesh

  14. Barbados

  15. Belarus

  16. Belgium

  17. Belize

  18. Benin

  19. Bhutan

  20. Bolivia

  21. Bosnia and Herzegovina

  22. Brazil

  23. Bulgaria

  24. Burkina Faso

  25. Burma

  26. Burundi

  27. Cambodia

  28. Cameroon

  29. Cabo Verde

  30. Central African Republic

  31. Chad

  32. Chile

  33. China

  34. Colombia

  35. Comoros

  36. Congo, Democratic Republic

  37. Congo, Republic of the

  38. Costa Rica

  39. Cote d'Ivoire

  40. Croatia

  41. Curacao

  42. Cyprust

  43. Czechia

  44. Djibouti

  45. Dominica

  46. Dominican Republic

  47. East Timor (see Timor-Leste)

  48. Ecuador

  49. Egypt

  50. El Salvador

  51. Equatorial Guinea

  52. Eritrea

  53. Estonia

  54. Ethiopia

  55. Fiji

  56. Finland

  57. Gabon

  58. Gambia, The

  59. Georgia

  60. Ghana

  61. Greece

  62. Grenada

  63. Guatemala

  64. Guinea

  65. Guinea-Bissau

  66. Guyana

  67. Haiti

  68. Holy See

  69. Honduras

  70. Hungary

  71. Iceland

  72. Indonesia

  73. Iraq

  74. Israel

  75. Jamaica

  76. Japan

  77. Jordan

  78. Kazakhstan

  79. Kiribati

  80. Korea, South

  81. Kosovo

  82. Kuwait

  83. Kyrgyzstan

  84. Laos

  85. Latvia

  86. Lebanon

  87. Lesotho

  88. Liberia

  89. Libya

  90. Liechtenstein

  91. Lithuania

  92. Macau

  93. Macedonia

  94. Madagascar

  95. Malawi

  96. Mali

  97. Malta

  98. Marshall Islands

  99. Mauritania

  100. Mexico

  101. Micronesia

  102. Moldova

  103. Monaco

  104. Mongolia

  105. Montenegro

  106. Morocco

  107. Mozambique

  108. Namibia

  109. Nauru

  110. Nepal

  111. Netherlands

  112. New Zealand

  113. Nicaragua

  114. Niger

  115. Nigeria

  116. Oman

  117. Palau

  118. Palestinian Territories

  119. Panama

  120. Papua New Guinea

  121. Paraguay

  122. Peru

  123. Poland

  124. Portugal

  125. Qatar

  126. Romania

  127. Rwanda

  128. Saint Kitts and Nevis

  129. Saint Lucia

  130. Saint Vincent Grenadines

  131. Samoa

  132. San Marino

  133. Sao Tome and Principe

  134. Senegal

  135. Serbia

  136. Seychelles

  137. Sierra Leone

  138. Sint Maarten

  139. Slovakia

  140. Slovenia

  141. Solomon Islands

  142. Somalia

  143. South Korea

  144. South Sudan

  145. Sudan

  146. Suriname

  147. Swaziland

  148. Tajikistan

  149. Tanzania

  150. Timor-Leste

  151. Togo

  152. Tonga

  153. Tunisia

  154. Turkey

  155. Turkmenistan

  156. Tuvalu

  157. Uganda

  158. Uruguay

  159. Uzbekistan

  160. Vanuatu

  161. Venezuela

  162. Vietnam

  163. Yemen

  164. Zimbabwe

Any Order Value: The standard shipping charge is USD 49.95 / INR 4149; Express shipping is chargeable depending on the order value.

  1. Botswana

  2. Brunei

  3. Canary islands-Spain/Africa

  4. Ireland

  5. Kenya

  6. Mauritius

  7. Norway

  8. Reunion, Island Of

  9. Saudi Arabia

  10. Sweden

  11. Trinidad and Tabago

  12. Zambia

Customers are responsible for any import duties, custom fees, or local taxes that may apply to their purchase.

Shipping Partners

Liability – “In case of any damage to the product while in transit, the shipping partner shall be held liable for the same.”

Jollys offers domestic delivery within 10-12 days and international orders within 15-20 days from the date of purchase.

Razorpay Software Private Limited,
Toll-free number: 1800 572 6676

PayPal Payments Private Limited
Toll Free Number: 1-888-221-1161 (US)
1-402-935-2050 (if calling from outside the U.S.)

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